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Read Receipts

LiveWeb and the mobile app

See who has actually opened your message, not just that it was sent.

In the mobile app

See it in action

In a mobile group conversation, a sent message's tick gives way to the readers' avatars as colleagues read it, and tapping its time lists who has read it.

What it does

  • A tick shows your message was sent · a colleague's picture appears once they have read it.
  • Hover the receipts on the web to see the list of who has seen a message.
  • Unread counts on each conversation show what is still waiting for you.
  • Mark a conversation unread if you want to come back to it later.
Who it’s for
Managers · Coordinators · Support workers
Works on
Web and the mobile app
Status
Live
Included in
Every plan

Why it matters

Team Messaging

Keep the Conversation Where the Care Records Are

Direct and group messaging between your staff, in the same app as the work — not on personal phones and private numbers.

Care teams talk constantly, and most of that talk happens on personal devices in group chats the organisation does not control and cannot see. It works right up until someone leaves, a message needs to be found, or a conversation about a client ends up somewhere it should never have been.

Read+Respond includes person-to-person messaging as part of the platform. One-to-one conversations and named group threads, with the things people expect from a modern messenger: read receipts, reactions, replies with the original quoted, @mentions, editing with the full history kept, pinned messages, typing indicators, link previews, and photo and file attachments. Messages arrive in real time on web and mobile, with unread badges and push notifications, and search works across a single conversation or everything you can see.

By default staff can only message people they share a team with, so the contact list matches how your organisation is actually organised rather than exposing everyone to everyone. A specific permission lifts that limit for the roles that genuinely need to reach anybody.

This is deliberately separate from the AI assistant. The assistant answers questions about your care data; Messages is for talking to your colleagues. Same app, same login, same permissions — different conversation.

Also in Team Messaging