In-App Support
LiveWeb and the mobile app
Raise a support request from the web dashboard or the mobile app, and follow the whole conversation with our support team in one place.
See it in action
Raise a support request
What it does
- Pick a category and sub-category so the request reaches the right people.
- Describe what happened and attach a screenshot or file.
- Set a priority that reflects the impact.
- Read replies and respond on the request itself until it is closed.
- Who it’s for
- Administrators · Managers · Support workers
- Works on
- Web and the mobile app
- Status
- Live
- Included in
- Every plan
Why it matters
A Complete, Tamper-Proof Record of Everything
Every action tracked and timestamped — giving you a complete, tamper-proof record of all care activities and system interactions.
In regulated care environments, the ability to demonstrate exactly what happened, when, and by whom is not optional. Yet many organisations lack the systems to provide this level of detail.
Read+Respond automatically maintains immutable audit trails for all care activities and system interactions. Every note, edit, approval, and action is recorded with full context.
Comprehensive search and filtering let you find exactly what you need in seconds, and export-ready reports mean you can respond to regulatory requests without scrambling.
Also in Administration & Oversight
- Access ReviewsWho can reach a client, facility or form — and why.
- Audit LogsEvery change recorded, with who made it and when.Pro
- Notification SettingsIn-app, push and email, configured per event.
- Global SearchPermission-aware search that remembers where you have been.
- Guided TutorialsStep-by-step tutorials in the browser, with progress saved.