Document Library
LiveWeb and the mobile app
Upload your policies and procedures once. Staff read them on the web or the phone, and the ones you choose are indexed so the assistant can answer from them.
See it in action
Explore the library
What it does
- Upload documents, then download or rename them later.
- Search files and folders by name.
- Choose which documents the assistant can read with the Chat Index toggle.
- Restrict documents to particular roles, one at a time or in bulk.
- Open a document's audit history to see what changed.
- Who it’s for
- Administrators · Managers · Support workers
- Works on
- Web and the mobile app
- Status
- Live
- Included in
- Every plan
Why it matters
Every Answer Your Team Needs, Instantly
A centralised, AI-powered knowledge base that puts policies, procedures, and organisational knowledge at your team's fingertips.
Care teams need quick access to policies, procedures, and best practices — especially new staff getting up to speed. But when knowledge lives in scattered folders, email chains, or people's heads, finding the right answer takes time your team doesn't have.
Read+Respond provides a centralised knowledge base with AI-powered search that understands what you're asking, not just the keywords you type. Articles are version-controlled so you always know you're reading the latest information.
Tag and categorise content to build an intuitive structure, and let the AI surface relevant articles automatically when your team is working in related areas of the platform.